Frequently Asked Questions (FAQ)

1. What is a custom-made shirt? What is a bespoke shirt?

A bespoke shirt is the same as a custom-made shirt.

A custom-made shirt is a shirt that is made from scratch where the customer can decide on all the key features of the shirt from the fabric, pattern, colour to collar style and thickness, cuff style, buttons, monograms and shirt lengths. The customer will also have a chance to discuss with the shirt maker the finer points of the shirt and his personal preferences before making his decisions on the various discreet details. The entire shirt-makingexperience promises to be exciting and the outcome rewarding.

2. Do you have any ready made shirts on hand?

No, we do not have any ready-made shirts on hand and all our shirts are custom-made from scratch.

3. How do I measure myself to order a custom shirt online?

We have made this process as simple as possible and please follow our measuring tips foreach measurement as you make you order. You can click here to start your shirt order.

In addition, to understand what makes our shirts stand out please visit Our Shirt Guide.

4. What if I have questions to ask that are not listed here?

If that is the case please email us. We would love to hear from you and answer your questions until you feel ready to place an order.

5. Do you have a minimum order?

Our minimum order is one shirt. At your first order we would suggest your ordering just one shirt. This will allow you to feel the fit, see the quality of our shirts and inspect the fine details. Then together we can get your feedback and make finer adjustments we hope will fit you perfectly and make you very happy.

6.How are your shirts made?

Our shirts are handmade from start to finish using the best fabrics at our workshop in central Bangkok, Thailand.

7. What type of payment do you accept?

We accept payment in US dollars through PayPal, an internationally recognized online payment system. If you are new to Paypal, please click here to open a Paypal account.

8. Do you offer gift certificates?

No, at this point we do not offer gift certificates.

9. How long does it take you to make the shirts?

Each shirt order will take around three weeks to make and please allow for two weeks of delivery time.

10. Which mailing service do you use to deliver the shirts?

We ship our shirts using Express Mail Service (EMS) of Thailand Post. This is a reliable registered shipping service that can be tracked online.

11. Do I have to pay import taxes if shirts are delivered from Thailand into my country?

Many countries have customs duties on imports and we would advise that you consult your local customs. With most countries orders will typically have duty, but not always.The duty amount if charged in America is roughly what sales tax would be plus a small fee.

12. Where are you located?

Our four-storey workshop is based central Bangkok, Thailand.

13. Do you have a retail location?

Yes, our workshop is based in central Bangkok where we also offer traditional face-to-face bespoke sessions. Please feel free to email us to make an appointment and we are happy to come to meet you at your office or hotel.

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